OWNERSHIP
In compliance with Law 34/2002 on Information Society Services and Electronic Commerce (LSSICE), we inform you that the ownership of the domain of our virtual store, www. DEYUTE .com, corresponds to De Yute Fabrics, SL, a company legally incorporated in Spain with CIF B13983218 and registered in the Mercantile Registry of Alicante on 06/26/2023, Volume 4,619, folio 30, page A-188.021, Entry 1 (Hereinafter DEYUTE ).
PURPOSE AND SCOPE OF APPLICATION
The purpose of these Legal Conditions or General Conditions of Contract is to regulate the provision of information provided by DEYUTE , as well as the commercial transactions that arise between DEYUTE and the users of the domain www.DEYUTE.com . Both browsing the online store and the purchase of any of the products offered therein imply the acceptance, as a user, without reservation of any kind, of each and every one of these general conditions of contract and use. DEYUTE may, at any time and without prior notice, modify these general conditions of contract and use, as well as any specific conditions that may be included, by publishing said modifications in the store so that users may be aware of them, and recording the date of said modifications. The validation of the order by the client expressly implies knowledge and acceptance of these general conditions of contract as part of the conclusion of the contract. Unless proven otherwise, the data recorded by DEYUTE constitutes proof of all transactions carried out between DEYUTE and its clients. DEYUTE will archive the electronic document formalizing the contract, which will be accessible to the user. Once the purchase is made, and as soon as possible, but always within 24 hours of the purchase, DEYUTE 's Customer Service will email the customer a receipt for the purchase. If the customer does not agree with the information provided in this confirmation, they may request a change to the information or cancellation of the contract.
INFORMATION
Every effort is made to provide the information contained on the website accurately and without typographical errors. Should any such error occur, which is entirely beyond the control of DEYUTE , it will be corrected immediately. If there is a typographical error in any of the prices shown and a customer has based their purchase on this error, we will notify the customer of this error, and the customer will have the right to cancel their purchase at no cost to them. Likewise, the website content may occasionally display provisional information about certain products. If the information provided does not correspond to the product's characteristics, the customer will have the right to cancel their purchase at no cost to them.
INTELLECTUAL PROPERTY
All content published in the store, and especially the designs, texts, graphics, logos, icons, buttons, as well as the software, trade names, trademarks or industrial drawings, and any other signs susceptible to industrial and commercial use, are subject to the intellectual and industrial property rights of DEYUTE or third-party owners who have duly authorized their inclusion on the website. Under no circumstances shall it be construed that any license is granted or that any waiver, transfer, or assignment of such rights in whole or in part is made, nor is any right or expectation of right conferred, and in particular, of alteration, exploitation, reproduction, distribution, or public communication of such content without the prior express authorization of DEYUTE or the corresponding owners.
RESPONSIBILITIES
The products presented on the website comply with Spanish legislation. DEYUTE cannot be held responsible for products that do not comply with the legislation of the countries to which they may have been shipped based on the customer's order. Therefore, customers outside of Spain are responsible for verifying the suitability of importing or using the products they order from us.
The user assumes all responsibility arising from the use of our website, being solely responsible for any direct or indirect effect on the website, including, but not limited to, any adverse economic, technical and/or legal result, as well as the disappointment of expectations generated by our website, the user being obligated to hold DEYUTE harmless from any claims arising, directly or indirectly, from such events.
DEYUTE is not liable for any damages that may arise from interference, omissions, interruptions, computer viruses, breakdowns and/or disconnections in the operational functioning of this electronic system or in the users' computer equipment and devices, caused by reasons beyond the control of DEYUTE , which prevent or delay the provision of services or browsing the store, or for delays or blockages in use caused by deficiencies or overloads of the Internet or other electronic systems, or for the impossibility of providing the service or allowing access for reasons not attributable to DEYUTE , due to the user, third parties, or cases of force majeure. DEYUTE does not generally control the use that users make of the website. In particular, DEYUTE does not guarantee under any circumstances that users use the website in accordance with the law, these General Conditions, generally accepted morality and good customs and public order, nor that they do so in a diligent and prudent manner.
USER OBLIGATIONS
In general, the user undertakes to comply with these general conditions, as well as to comply with the special warnings or instructions for use contained therein or on the website and to always act in accordance with the law, good customs and the requirements of good faith, exercising due diligence, and refraining from using the website in any way that may impede, damage or impair its normal operation, the assets or rights of DEYUTE , its suppliers, other users or, in general, any third party. DEYUTE is not responsible for the truthfulness and accuracy of the data entered by the user. Specifically, and without this implying any restriction on the previous section, during the use of the DEYUTE website, the user undertakes to:
- a) Provide truthful information about the data requested in the user registration or order form, and keep them updated.
- b) Not to introduce, store or distribute on or from the website any information or material that is defamatory, insulting, obscene, threatening, xenophobic, incites violence or discrimination based on race, sex, ideology, religion or that in any way violates morality, public order, fundamental rights, public freedoms, honor, privacy or the image of third parties and in general current regulations.
- c) Not to introduce, store or distribute through the store any program, data, virus, code, or any other electronic or physical device that is likely to cause damage to the website, any of the services, or any of the equipment, systems or networks of DEYUTE , of any other user, of DEYUTE 's suppliers or in general of any third party.
- d) Diligently save the "username" and "password" provided by DEYUTE , assuming responsibility for any damages that may arise from improper use of them.
- e) Not to carry out advertising or commercial exploitation activities through the website, nor to use its contents and information to send advertising, or messages for any other commercial purpose, nor to collect or store personal data of third parties.
- f) Not to use false identities or impersonate others when using the website or any of its services, including, where applicable, using third-party passwords or access keys or in any other way.
- g) Not to destroy, alter, use for your use, render useless or damage the data, information, programs or electronic documents of DEYUTE , its suppliers or third parties.
- h) Not to introduce, store or distribute through the store any content that infringes the intellectual or industrial property rights or trade secrets of third parties, or in general any content for which you do not have, in accordance with the law, the right to make available to third parties.
The customer agrees to facilitate delivery of the requested order by providing a delivery address where the order can be delivered within normal delivery hours. If the customer fails to comply with this obligation, DEYUTE will not be liable for any delay or failure to deliver the order requested by the customer.
PRIVACY AND PROTECTION OF PERSONAL DATA
For the purposes of the provisions of Organic Law 15/1999, of December 13, on the Protection of Personal Data, as well as in RD 1720/2007 of December 21, which approves the regulations that develop LO 15/1999, DEYUTE informs of the existence of a personal data file created by and under the responsibility of De Yute Fabrics, SL with the data obtained on the DEYUTE website. The purpose of this file is to manage the contractual relationship with customers, as well as carrying out promotional and advertising activities by any means, including the sending of commercial messages via SMS, email, and postal mail, etc., that may be of interest to users, from the study and segmentation of the data collected during navigation on the website, the data provided by completing any form, as well as those derived from the commercial relationship or delivery of purchased products. Except in the fields where indicated otherwise, the answers to questions and/or requests for personal data are voluntary, and the lack of response does not imply a reduction in the quality or quantity of the corresponding services, without prejudice to the need for activation by DEYUTE . In compliance with the provisions of Organic Law 15/1999 of December 13, DEYUTE customers and users may, at any time, exercise their rights of access, rectification, cancellation and opposition over their personal data by communicating in writing to: De Yute Fabrics, SL , Customer Service Department, Carretera Nacional 340 Murcia-Alicante, Km 51,500. Partida Llano San José. Polígono 1, Nave 8, Elche 03293 (Alicante) or by email to DEYUTE , indicating the name and surname, username and email address with which the user registered, and attaching in both cases a photocopy of the user's ID. If the data provided is associated with a purchase, Spanish law requires that it be kept for at least six years, so it cannot be deleted or rectified even if the customer so requests. The email address to contact for this purpose is info@deyute.com . DEYUTE undertakes to respect the confidentiality of the data included in the file and to use them in accordance with the purpose of the file, as well as to comply with its obligation to store them and adopt all measures to prevent alteration, loss, processing or unauthorized access, in accordance with the provisions of the Regulation on Security Measures for automated files containing personal data, approved by Royal Decree 994/1999, of July 11. DEYUTE may reveal any personal data or information in compliance with a court order or an administrative authority that we reasonably believe has the authority to request it. DEYUTE may also reveal your personal data when there is an attempt to breach the security of the site or a threat against you, us or third parties. The use of the website, in any of its sections, implies acceptance of our Privacy Policy (Protection of Personal Data). If the user does not agree with this policy, please do not use the website. Similarly, if you continue to use the site after we have made any changes to this policy, this will constitute your acceptance of those changes.
DEYUTE reserves the right to modify this policy to adapt it to new legislation or jurisprudence, as well as to industry practices. In such cases, DEYUTE will announce the changes on the website, which will be effective upon their online publication. Therefore, users are recommended to read these terms and conditions each time they access the site. The use of cookies is necessary for the use of our website. Cookies are used to personalize and improve your visit to the DEYUTE website. If you wish, you can configure your browser to receive an on-screen notification when you receive cookies and to prevent cookies from being installed on your hard drive. Please consult your browser's instructions and manual for more information.
AVAILABILITY
The selection of products offered by DEYUTE is valid as long as they are visible on the website, within the limits of available stock. If the merchandise is in stock, the approximate delivery time is 2 to 3 days nationwide (mainland Spain). If, on the other hand, we do not have stock, the approximate delivery time is 15 business days. Delivery times applicable to the transport operators we work with must be added to these. These delivery times are calculated on business days (Monday to Friday) since DEYUTE does not ship on holidays, Saturdays, or Sundays. The delivery times indicated are indicative. In the event of a stock shortage or temporary unavailability of an item, DEYUTE will contact the user to immediately inform them of a new delivery time or, if the product cannot be delivered, cancel it. In any case, a delay in delivery beyond the indicated timeframes will not entitle the customer to any compensation.
SHIPPING
Products are shipped to the shipping address indicated in the order. If an order includes multiple items with different availability, the shipping time will be based on the longest estimated delivery time. In exceptional cases, DEYUTE reserves the right to split the order, sending the available items and holding the unavailable items for a second shipment. In this case, the second shipment is made at no additional cost. We work with the best courier companies for transport and delivery. Deliveries are not made on Saturdays, Sundays, or holidays. If the customer detects any problem upon delivery of their order (damaged packaging, missing or damaged products), they must indicate this in writing on the carrier's delivery note and contact our Customer Service Center by phone (96 668 04 55) within the first 24 hours of receipt. No return of damaged items, nor claims for missing items, will be accepted if not reported within the established timeframe.
PAY
At DEYUTE, we offer a variety of payment methods to ensure a convenient, secure, and reliable shopping experience. By placing an order on our website, you agree to the following terms and conditions regarding payment methods:
Accepted Payment Methods
We offer the following payment options:
– Credit and debit cards (Visa, Mastercard, American Express, etc.).
– Bank transfers or direct deposits.
– Electronic payment platforms such as PayPal, Mercado Pago, Stripe, or other compatible services.
Transaction Security
All payments made on our website are protected by advanced security systems, including SSL certificates to ensure data encryption and the protection of your personal and financial information.
Payment Validation
To prevent fraud, we may perform additional checks before processing your order, such as validating your personal information, shipping address, and payment method ownership. We reserve the right to reject orders that do not meet these verification criteria.
Currency and Billing
All prices on our website are listed in euros and include applicable taxes, unless otherwise stated. If you use a payment method in a different currency, conversion fees and commissions may apply, which will be determined by your bank or financial services provider.
Returns and Refunds
In the case of returns, refunds, or order cancellations, the amount will be credited using the same payment method used to make the purchase. Refund periods may vary depending on the payment method and your financial services provider's policies.
Unapproved Payments
If a payment is not approved, the order will not be processed. In this case, you will receive a notification with options to resolve the issue, such as trying another payment method or contacting your bank or financial services provider.
For any questions or clarifications related to payment methods, you can contact our customer service via email. info@deyute.com .
RETURNS
To make a return, you must first contact our Customer Service Department at 96 668 04 55 or use the contact form. We will send you a return authorization form, which you must attach, duly completed, along with the item you wish to return. The maximum return request period is 15 calendar days from receipt of the order. To process a return, the item(s) must be in the same condition as when you received them, including their original packaging. Once we verify that the item and its packaging are in proper condition, we will refund the product or send you a new one, as indicated, excluding non-refundable shipping costs. Shipping costs for the new product will be calculated as if it were a new order. The refund will be made through the same payment method used for the purchase. DEYUTE will not refund the amount or reship any merchandise until we have verified receipt and the condition of the packaging and accessories of the item being returned or exchanged at our warehouses. The refundable price is the original price listed on the order. Once the returned product has been verified as being in good condition, DEYUTE will refund the amount within a maximum of 365 days. In the case of out-of-stock orders placed at the customer's express request, the product cannot be returned.
APPLICABLE LEGISLATION
Purchases made through DEYUTE are subject to Spanish law. In the event of any conflict or dispute arising in the interpretation or application of these contractual conditions, the Courts and Tribunals that will hear the matter, if any, will be those provided for by the applicable legal regulations regarding competent jurisdiction. According to Article 16 of EC Regulation 44/2001, any action brought by a consumer against the other contracting party may be brought before the courts of the Member State in which that party is domiciled or before the court of the place where the consumer is domiciled. Any action brought against the consumer by the other contracting party may only be brought before the courts of the Member State in which the consumer is domiciled.
These General Terms and Conditions of Contract are updated as of January 27, 2025.